Buy Authentic – Buy safe
JBL QUALITY
For more than 70 years, JBL® has delivered products that exemplify the technology and expertise gained through a leadership role in professional sound reproduction. The JBL name has been synonymous with the precise, naturally articulated sound found in many of the world’s most prestigious locations, including clubs, cinemas and recording studios, and live-music reinforcement in venues ranging from concert halls to outdoor stadiums. JBL loudspeakers are for those who won’t compromise – in the studio, at home or on the road. Due to increasing popularity, many great brands are subject to counterfeiting. These individuals and organizations take advantage of both the consumer and the brand they attempt to counterfeit with total disregard for the customer experience.
Counterfeit products are not authentic and therefore do not meet the high quality and safety standards established by JBL. These products are inferior and usually fail a short time after first use due to poor components & expose consumers to potential safety hazards even when not in use.
BUY WITH CONFIDENCE
To ensure you are purchasing a genuine JBL product, and not a counterfeit, shop with confidence with one of JBL’s Authorized Dealers or direct at JBL.com & Harmanaudio.com. Click here to learn more about how to identify a potential counterfeit JBL product before you purchase.
BUY ONLY FROM AN AUTHORIZED DEALER (Amazon and other online marketplaces)
Many marketplace resellers are not authorized dealers of JBL products. When purchasing JBL products on Amazon.com or any marketplace, it is important to note where the product is being "shipped from and sold by," which is stated clearly in the header for each product. Please locate the seller’s name on our Authorized Online Dealer List or contact us directly at (800) 336-4525 before you purchase to ensure they are an authorized dealer.
WARRANTY & CUSTOMER SERVICE
JBL items purchased from unauthorized resellers do not qualify for warranty and customer service fulfilled by JBL as it is uncertain if these goods are genuine.
QUESTIONS
Please contact us directly before you purchase if you are uncertain at (800) 336-4525.
HOW TO IDENTIFY A COUNTERFEIT JBL PRODUCT
- Like many premium goods, HARMAN’s products are being counterfeited and sold, usually at drastically reduced prices and diminished quality. Genuine JBL products are made with high-quality materials and designed to deliver a one-of-a-kind listening experience.
- The cosmetic details are not consistent with authentic JBL products.
- If you have any questions call or contact our customer service team.
SIDE BY SIDE Comparison
Authentic JBL Speaker to Counterfeit Speaker
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Left: Authentic JBL Speaker - Right: Counterfeit Speaker
The print contrast and quality of the print on authentic speaker box is better than the counterfeit.
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Left: Authentic JBL Speaker - Right: Counterfeit Speaker
The authentic box is a good quality hard cardboard flap-packaging without sleeve. vs. the counterfeit box has a sleeve cover.
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Left: Authentic JBL Speaker - Right: Counterfeit Speaker
Detail textured printing on the authentic box vs. nothing on the counterfeit box.
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Left: Authentic JBL Speaker - Right: Counterfeit Speaker
You will find serial number + bar codes stickers + brand fine-print + compliance icons always visible on the authentic packaging vs. nothing on the counterfeit packaging.
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Left: Authentic JBL Speaker - Right: Counterfeit Speaker
Inside the authentic box flap you will find lifestyle imagery and brand detailing vs. no brand detailing or lifestyle imagery on the counterfeit packaging.
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Left: Authentic JBL Speaker - Right: Counterfeit Speaker
Width: 212.92 mm
Height: 89.36 mmWidth: 213.37 mm
Height: 90.11 mm -
Left: Authentic JBL Speaker - Right: Counterfeit Speaker
Flushed power button in the center for authentic speaker vs. Protruding power button for the counterfeit speaker.
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Left: Authentic JBL Speaker - Right: Counterfeit Speaker
Embedded logo within the speaker grill on authentic speaker vs. Protruding logo on the counterfeit speaker grill.
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Left: Authentic JBL Speaker - Right: Counterfeit Speaker
Weight: 1.76 lbs
Weight: 1.32 lbs
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Left: Authentic JBL Speaker - Right: Counterfeit Speaker
Product name engraving on rubber flap on authentic speaker vs. no engraving on counterfeit speaker flap.
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Left: Authentic JBL Speaker - Right: Counterfeit Speaker
Off axis product logo on passive radiators on the sides of authentic speaker vs. unaligned logo on counterfeit speaker.
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Left: Authentic Power Supply - Right: Counterfeit Power Supply
Weight of the JBL Charge3 power supply: 66 grams
Weight of the copy power supply: 41 grams
Compliance logos printed on the power brick for authentic speaker vs. no logos for the counterfeit speaker.
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Left: Authentic Charging Cable - Right: Counterfeit Charging Cable
Authentic speaker box includes flat power cable packaged with plastic shrink wrap vs. counterfeit box include round cable tied up.
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Left: Authentic JBL Speaker - Right: Counterfeit Speaker
Authentic speaker flap includes compliance logos with serial number vs. counterfeit is missing logos and serial number + has a SD card reader in some cases.
What to do if you think you have
purchased a counterfeit JBL Product
- Visit the JBL Authorized dealer page to see if the reseller you purchased the product from is listed on the page. You can also contact JBL customer service to verify the dealer you purchased it from is authorized.
- Contact the seller and try to return the product for a full refund (don’t give any more personal info to the seller)
- Report the counterfeit seller if you bought the item through a platform or payment service like eBay or PayPal.
- Report counterfeit products to the FBI using their Internet Crime Complaint Center (IC3) reporting form.
- If shipped via U.S. Mail, you can also report the seller/sender to the U.S. Postal Inspectors using their reporting tool.
